Last updated October 28, 2022
This privacy notice for Modareseen LLC (" Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at modareseen.com, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Help@modareseen.com.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Modareseen LLC and the Services, the choices you make, and the products and features you use. Click here to learn more.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Click here to learn more.
How do we process your informationWe process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here: __________, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what Modareseen LLC does with any information we collect? Click here to review the notice in full.
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Personal information you disclose to us
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not process sensitive information.
Social Media Login Data.We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
In Short:We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.
The Services may link to third-party websites, online services, or mobile applications and/or contain
advertisements from third parties that are not affiliated with us and which may link to other websites, services,
or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be
liable for any loss or damage caused by the use of such third-party websites, services, or applications. The
inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We
cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third
parties is not covered by this privacy notice. We are not responsible for the content or privacy and security
practices and policies of any third parties, including other websites, services, or applications that may be
linked to or from the Services. You should review the policies of such third parties and contact them directly to
respond to
your questions.
In Short:We may use cookies and other tracking technologies to collect and store your information.
OWe may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short:You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:.
If you are located in Switzerland, the contact details for the data protection authorities are available here:.
Withdrawing your consent:If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section" "below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section"below.You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies:Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit.
If you have questions or comments about your privacy rights, you may email us at Help@modareseen.com .
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a
temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier,Internet Protocol address, email | YES |
| B. Personal information categories listed in the California Customer Records statute | address, and account name Name, contact information, education, employment, employment history, and YES financial information | YES |
| C. Protected classification characteristics under | Gender and date of birth | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and | NO |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | provide you our Services at a business provide you our Services at a business level or job title, work history, and professional qualifications if you apply | NO |
| J. Education Information | Student records and directory | NO |
| K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at Help@modareseen.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Right to be informed — Request to knowDepending on the circumstances, you have a right to know:
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to be informed — Request to knowWe will not discriminate against you if you exercise your privacy rights.
Verification processUpon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rightsTo exercise these rights, you can contact us by email at Help@modareseen.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at Help@modareseen.com
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at Help@modareseen.com
"Class Fees" mean the amounts that are due and payable by a Student for confirmed classes that have been given by a Teacher. The Teacher alone, and not Modareseen.com, is responsible setting the amount of the class. "Service Fees" means the fees Modareseen.com charges to the Teacher when using Modareseen.com Connection Services. "Payment Method" means a method or service available on the Modareseen.com Platform for a Student to purchase Modareseen.com Credits, such as credit card or debit card.
Upon confirmation of Teacher Services, time, and price by both the Student and the Teacher, such Student and Teacher shall be considered as entering into a contract, pursuant to which the Student agrees to purchase, and the Teacher agrees to deliver, the Teacher Services (the "Class Contract"). You agree not to enter into any contractual provisions that conflict with the Modareseen.com Terms or other Modareseen.com Policies. The Student and Teacher each covenant and agree to act with good faith and fair dealing in performance of the class Contract. Furthermore, the Student and Teacher each acknowledge and agree that the value, reputation, and goodwill of the Modareseen.com Platform depends on their performance of the foregoing covenants and agreements. The Student and the Teacher therefore agree that Modareseen.com has the right to take such actions with respect to the class Contract, including without limitation suspension, termination, or legal actions, as Modareseen.com in its sole discretion deems necessary to protect the value, reputation, and goodwill of the Modareseen.com Platform.
For Students, you must use your credit or debit card through Stripe to purchase Teacher Services from a Teacher. Modareseen.com provides each Student with a link to complete the purchase.
Authorized payments are final. No refunds will be given for classes purchased.
When purchasing Classes, you may be charged additional fees by the third party that provides the applicable Payment Method. These fees are not under Modareseen.com's control, and Modareseen.com disclaims all liability in this regard. Whatever Payment Method you use may be subject to additional terms and conditions, which we recommend that you review before using such Payment Method.
If a class Request is canceled by the Student, declined by the Teacher, or expires (not confirmed by the Teacher within the request period), you can request to receive a refund for the class fees minus any amounts charged for the transaction assuming you are not within 1 week (7 days) of the class time. If you are requesting a refund within 1 week (7 days) of the class time, Modareseen.com reserves the right to decline your refund request.
As a Student, when you confirm a class was successful, you may be asked to leave feedback and a rating for the Teacher. Leaving feedback or a rating is optional. However, if you do so, you agree that your feedback must be genuine and honest, and will not commit fraud, spam, insult, harass, threaten, or otherwise misuse the feedback system. You agree to report violations or abuses of our rating and feedback system by contacting Customer Service, and agree not to take any actions that undermine the integrity of the feedback system.
For Teachers, you must use your bank account through stripe to receive payment for Teacher Services from Students. Modareseen.com provides each Teacher with a link to their respective stripe accounts.
Teachers will receive requests for classes from Students ("class Requests"). By accepting a class Request, you agree to provide the class to the Student at the date and time as described in the applicable class Request. You can choose to decline any class Request.
As a Teacher, you acknowledge and agree that Modareseen.com may in its sole discretion cancel a confirmed class Request pursuant to Modareseen.com Terms and other Modareseen.com Policies. You further acknowledge and agree that Modareseen.com and the relevant Student will not have any liability for such cancellations or refunds.
Modareseen.com collects commission fees when successful completion of a class is confirmed by the Student. For each successfully completed class, the commission is 17 EGP plus any charges incurred for the transaction from partners such as Stripe of the total cost of such class ("Commission Fee"). The Commission Fee will be deducted upon the completion of student payment.
Teachers shall not engage in any action or activity meant to circumvent the Commission Fees, with such actions or activities including, but not limited to, the following: (i) suggesting, soliciting, or accepting payment outside of the Modareseen.com Platform, or by other means other than through the Payment Services; or (ii) reporting or listing an inaccurate price for a class on the Modareseen.com Platform, or charging a fee for a class that is different from the amount agreed between Student and Teacher.
If Modareseen.com determines that a Teacher's actions may have resulted or will result in a significant number of disputes, refunds or other claims from Students who purchased such Teacher’s classes, Modareseen.com reserves the right to delay or stop the disbursement of all funds accrued in such Teacher's Stripe account. If Modareseen.com reasonably concludes that a Teacher has violated the Modareseen.com Terms or other Modareseen.com Policies, Modareseen.com may refuse to disburse the funds accrued in such Teacher's stripe account and debit such funds from the Teacher stripe account.
Modareseen.com may, in its sole discretion, round up or round down amounts that are payable from or to Teachers or Students to the nearest whole functional base unit in which the currency is denominated (e.g. to the nearest dollar); for example Modareseen.com may round up an amount of $101.50 to $102.00, and may round down an amount of $101.49 to $101.00.
A Teacher may offer Students, and Students may purchase from a Teacher, more than one class in a single package (each such class package, a "class Package"). Students are expecting to complete all classes in the class Packages within the agreed upon date in the package. If there are any remaining classes that have not been completed on or before the Package Expiration Date, Modareseen.com reserves the right to not reimburse the student with any fees.
Teachers shall be solely responsible for determining their applicable tax related duties in connection with the income obtained from their Teacher Services, and shall also be solely responsible for remitting to the relevant authority any applicable taxes that need to be paid. Modareseen.com cannot and does not offer tax-related advice to any Members.
Modareseen.com Credits are tied to US Dollars. Modareseen.com is not responsible for currency fluctuations that occur when billing or crediting a credit or debit card denominated in a currency other than US Dollars, nor is Modareseen.com responsible for currency fluctuations that occur when receiving or sending payment via third party payment services when purchasing Modareseen.com Credits or withdrawing an Modareseen.com Credit balance.
As a security measure, Modareseen.com may impose transaction limits on some or all Students and Teachers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of time. We will impose these limits before any services are rendered if we determine it is necessary for security reasons or the prevention of fraud. Modareseen.com reserves the right to void Modareseen.com purchases if purchases are found to be fraudulent.
Modareseen.com reserves the right to seek reimbursement from any Teacher or Student, if Modareseen.com, in its sole discretion, determines that erroneous or duplicate transactions have occurred. Modareseen.com may obtain such reimbursement by deducting from future payments owed to such Teacher, by reversing any future payments from students, or by seeking reimbursement from such Teacher by any other lawful means.
"Friendly Fraud" is when a person initiates a fraud dispute with a payment provider, claiming that their credit card (or other payment method) was not intended to be used. Because Modareseen.com does not offer refunds, users that disagree with the policy have tried to use Friendly Fraud to receive a refund. This type of behavior is illegal and prohibited by all payment providers. Modareseen.com also strictly opposes Friendly Fraud. If Friendly Fraud is discovered, the Student's Modareseen.com Account and Student Wallet will be deactivated, purchased credits will be confiscated, and the Student will be noted as a financial security risk. In the case of honest mistakes, Modareseen.com can reverse the transaction. We strongly advise Students to contact Modareseen.com Customer Service to resolve any financial disputes.
In addition to complying with the restrictions regarding improper use of the Modareseen.com Platform described in Restrictions of the Modareseen.com Terms, you understand and agree that you are solely responsible for compliance with any applicable laws, rules, regulations, and tax obligations that may apply to you in connection with the use of the Payment Services. In addition, you may not and you agree that you will not: Violate any local, state, provincial, national, or other law or regulation, or any order of a court, such as money laundering and internet fraud or theft; Use the Payment Services for any commercial or other purposes that are not expressly permitted by this Payment Policy; Use the Payment Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, personal contact information or credit, debit, calling card or account numbers, or photographs of others without their permission; Register any Payment Method or Withdrawal Method with your Modareseen.com account that is not yours or you do not have authorization to use; Attempt to probe, scan, or test the vulnerability of any Modareseen.com system or network or breach any security or authentication measures; Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Modareseen.com or any other third party (including another Member) to protect the Payment Services; Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Payment Services to send altered, deceptive or false source-identifying information; Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Payment Services; Use credit cards or other payment methods fraudulently; Advocate, encourage, or assist any third party in doing any of the foregoing. Modareseen.com has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in this Payment Policy, Modareseen.com may take a range of actions against you, including but not limited to limiting access to your Modareseen.com Account and any associated Payment Services, for a violation of this Payment Policy.
In the event of a disagreement between a Teacher and a Student, Modareseen.com encourages the Teacher and Student to communicate directly and attempt to resolve the disagreement. If a Teacher and Student are unable to resolve a disagreement and Modareseen.com is asked to mediate, Modareseen.com may request that the Teacher and Student both provide communication records regarding the dispute, which should show all key relevant information including the time, date and communication details. Although Modareseen.com will attempt to evaluate the dispute on an impartial basis, Modareseen.com will have the authority to resolve the dispute in its sole discretion, and Modareseen.com’s resolution of the dispute will be final. As a result, Modareseen.com shall have the right, in its sole discretion: To transfer funds, offer a refund, or reverse a transaction. To designate who shall bear the Commission Fee resulting from any such actions. 11. Contacting Customer Service If you wish to report a violation of this Payment Policy, have any questions or need assistance, please contact Modareseen.com Customer Service as follows: Online Support: https://modareseen.com/faq Email: Help@modareseen.com
If you want to offer Teacher Services on the Modareseen.com Platform, you must read and agree to be bound by these policies for Teachers ("Teacher Policy"). Capitalized terms (including the term "Modareseen.com") used but not defined in this Teacher Policy have the meanings ascribed to such terms in our Terms of Service. If you do not accept this Teacher Policy in full, you are not authorized to teach on the Modareseen.com Platform and you are not eligible to receive any benefits from Modareseen.com for any Teacher Services you provide. This Teacher Policy is designed to encourage the highest standards of Teacher behavior in their relationships with Students by setting clear expectations, and to provide the principles to guide Teachers in their daily conduct when providing Teacher Services and interacting with Students. However, our Teachers come from all over the world and are thus accustomed to a variety of different cultural norms. As a result, this Teacher Policy attempts to adopt universally accepted standards of respect and tolerance. This Teacher Policy does not attempt to address every potential situation that could arise when Teachers interact with Students on the Modareseen.com Platform, but instead provides principles for ethical and professional behavior that can serve as guidance regarding Modareseen.com expectations.
You will have the ability to create and manage a Teacher profile on the Modareseen.com Platform, and you can begin providing "Teacher Services", including offering and providing paid classes ("class") to Students. To the extent permitted by applicable law, Modareseen.com may obtain (i) background check reports from public records or through third party vendors regarding matters such as criminal convictions or sex offender registrations, and/or (ii) identity verification check reports. As a condition of applying to become a Teacher, you agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports. In order to obtain such identity verification check reports, you further agree and authorize us to provide the copy of your passport or official identification card you submitted with a third party vendor.
To the extent permitted by applicable law, Modareseen.com may obtain (i) background check reports from public records or through third party vendors regarding matters such as criminal convictions or sex offender registrations, and/or (ii) identity verification check reports. As a condition of applying to become a Teacher, you agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports. In order to obtain such identity verification check reports, you further agree and authorize us to provide the copy of your passport or official identification card you submitted with a third party vendor. Write a specific, detailed service description with clear teaching scope and classes; Set expectations that you can meet or exceed; Do not offer services with the intent to commit fraud, provide services other than those outlined in your description, or offer any services in exchange for positive feedback or at no cost; Do not advertise any third-party teaching service, platform, software, or application; and Do not include any personal contact information, including but not limited to, email, telephone number, or social media account number.
Once you receive a Teacher Service request from a Student, you agree to the following: Use the Modareseen.com Platform to manage all Teacher Service requests from Students; Respond promptly to all Teacher Services related communications, whether from a Student or from Modareseen.com; Maintain a record of all important details of the communication between you and the Student. For the avoidance of doubt, communication may be conducted via emails, instant messages, telephone or in-person conversations, and important details generally includes information related to the scope of your Teacher Services, your time frames and availability to provide any Teacher Service, your price, your feedback to Student, any schedule changes, any delay of providing your Teacher Service, and completion of classes; and Respond to all Teacher Services requests with accept, decline, or propose a time/date change. Do not ignore Teaching Service requests and allow them to expire.
All Teachers are expected to comply with the following policies when providing a class: Commit to your scheduled class. A confirmed class is a commitment you make with a Student. Reschedule or cancel as a last resort and only after you have communicated this with your Student. If you know you will be away and unable to respond to Students for a certain period, take the responsibility to notify your Students of your absence and update the availability information on your Modareseen.com Account profile accordingly. Make records. Teachers should maintain a record of all important details of communications with the Students pursuant to Section 2.1(3). If there is a dispute between Teacher and Student, Modareseen.com will request both Teacher and Student to provide evidence in the format of screenshots, and such screenshots shall contain all information related to such dispute, such as the date, time and other communication details. Start Teacher Services on time. Teachers should start any class at the time scheduled with the Student, and should initiate contact with the Student, particularly with a first-time Student. Connect with the Student. Teachers should connect with their Students on the agreed communication platform well before the scheduled start time for the class. Don’t wait until the last minute. Waiting for a late Student. If a Student is late for a scheduled class, the Teacher should wait for the Student until the end of the period for the scheduled class. The Teacher should be available to start the class at any time during the scheduled period for the class. The Teacher is not, however, required to make up for lost time due to the Student's late arrival. End class on time. Teachers should politely let Students know that their classes are ending by reminding them before the end of the class time period. You may politely tell the Student that you need to prepare for an upcoming class with another Student. Rescheduling a class due to Student’s absence. If a Student fails to attend a class and requests to reschedule the class, it is the Teacher decision to agree or reject.
If you will be unable to provide your Teacher Services at the time previously agreed between you and a Student, you agree to (i) immediately inform the Student that you are unable to provide your Teacher Services at the scheduled time, and provide the Student with an explanation; and (ii) immediately inform Modareseen.com customer service. If you were unable to inform the Student in advance due to an emergency, you are required to give an explanation to the Student as soon as you are able to do so. After obtaining the consent from the Student, a Teacher may cancel or reschedule any scheduled Teacher Service (including a class) at any time that is more than 24 hours before such Teacher Service is scheduled to start. Canceling or rescheduling a Teacher Service must be handled through the Modareseen.com Platform. No Teacher Service (including a class) may be canceled or rescheduled by a Teacher or Student within 24 hours of the start time for such Teacher Service. If either a teacher or student fail to attend class in the agreed upon time, the other party has 24 hours from the class time to report the incident or Modareseen.com has the right to decline the refund request.
After you provide any Teacher Services, you agree to the following: Use the Modareseen.com Payment Service to handle all financial matters related to your Teacher Services; and Provide helpful, objective, balanced feedback for the Student.
You also agree the following additional guidelines in connection with providing your Teacher Services on the Modareseen.com Platform: Maintain the privacy of Modareseen.com Students pursuant to the Modareseen.com Privacy Policy, including refraining from requesting any personally identifiable information from Students, such as birth date, age, government issued identification number, phone number, or home address; Maintain the privacy of your own personal information, including details related to your Teacher Wallet (as defined in the Modareseen.com Payment Policy); Maintain records of all invoices and payments in connection with your Teacher Services; Cooperate with Modareseen.com in any anti-fraud actions and in resolving any disputes; and Report any violation of the Modareseen.com Terms or any other Modareseen.com Policies, including misuse of ratings and feedback.
Respect the values and traditions of your Students. Unless specifically requested by the Student, please avoid asking about the following: Your Student’s personal life. For example, do not ask a Student whether he or she is married, or whether he or she has a girlfriend or boyfriend. Your Student’s political affiliations. For example, do not ask a Student whether he or she supports a particular political party or ideological view. Your Student’s religious affiliations. For example, do not ask a Student if he or she believes in God or identifies with a particular religious group.
Since Students come from different backgrounds and have different language abilities, it is important to be patient and polite. Help them through their language learning difficulties. Be encouraging, not discouraging. Do not berate, yell at, or insult a Student. Do not tell a Student he or she is dumb or insult their current level of language ability. Do not use rude or offensive language with a Student. Instead, use respectful language and speak to Students with professional courtesy. Do not lose your temper with a Student. If you are not sure that you are able to handle a situation with composure, you are welcome to contact Modareseen.com customer service for help, or to suggest that a Student contact Modareseen.com customer service to resolve an issue.
Teachers must take the initiative in communicating with and managing Students. In addition to the Teacher Services guidelines described in Section 2 (Teacher Services Guidelines), Teachers are expected to provide Teacher Services in a professional manner, which includes: Being responsive. You should respond to messages from Students promptly. When you receive a Teacher Service request from a Student, you should respond within 48 hours OR before the start time proposed by the Student for the Teacher Service (whichever is sooner). The Modareseen.com Platform will send you notifications when a Student sends you a message or a Teacher Service request, but we recommend that you login to your Modareseen.com Account at least twice a day to check and respond to messages and Teacher Service requests. Maintain the privacy of your own personal information, including details related to your Teacher Wallet (as defined in the Modareseen.com Payment Policy); Respect Student privacy. Recording audio or video of a Student is not permitted without the Student’s prior written or recorded consent. Teach your language. Students are paying you to teach them a new language. Do not use this time to practice the Student’s native language. Instead, give Students more speaking time. Provide accurate and respectful feedback. Modareseen.com provides a feedback and rating system to allow Students to publicly express their opinions to their Teacher’s instruction quality. Modareseen.com does not monitor, censor, or investigate feedback and rating posts unless a problem is brought to our attention. If you believe a particular Student’s feedback or rating is improper, untrue or violates Modareseen.com Terms or Modareseen.com Policies, please report the incident to Modareseen.com customer service.
You are expected to perform any Teacher Service in a manner that satisfies the teaching standards described above and results in a consistently high level of Student satisfaction. You are in breach of this Teacher Policy, if you: Fail to deliver any Teacher Service for which payment was accepted; Fail to take reasonable efforts to resolve a dispute with a Student; Create unacceptable levels of Student dissatisfaction; or Violate any Modareseen.com Terms or any other Modareseen.com Policies. Modareseen.com reserves the right to take any of the following actions at any time and in its sole discretion: Cancel your listed Teacher Services; Limit your Modareseen.com Account privileges; Adjust your Teacher Wallet balance and/or freeze or suspend your Teacher Wallet; Suspend or terminate your Modareseen.com Account; or Contact law enforcement or seek legal remedies.
The terms of this section regarding Teacher Content applies to all Teachers providing Teacher Services on the Modareseen.com Platform, in addition to the terms of Section 10 (Member Content) of the Modareseen.com Terms.
Any articles, video or any other materials used in your Teacher Services or submitted to the Modareseen.com Platform in connection with your Teacher Services, such as your introduction video (the "Teacher Content"), constitute Member Content. As a result, pursuant to this section and Section 10 (Member Content) of the Modareseen.com Terms, you own the copyright to your Teacher Content, and Modareseen.com does not claim any ownership rights in any Teacher Content.
You hereby grant each Student who purchases your Teacher Services a right to use, view and copy your Teacher Content that you use in providing your Teacher Services to such Student solely for personal and noncommercial educational purposes. You acknowledge that all of the representations, warranties, license grants and other provisions contained in Section 10 (Member Content) of the Modareseen.com Terms apply to all of your Teacher Content that you submit to the Modareseen.com Platform.
In addition to the license you grant to Modareseen.com to use, view, copy, modify, distribute, publish and otherwise exploit your Member Content (including your Teacher Content) pursuant to Section 10 (Member Content) of the Modareseen.com Terms, you hereby grant Modareseen.com a license to use your Teacher Content (including your introduction video) and information about your Teaching Services in marketing, advertising and promotion of the Modareseen.com Platform in any medium. For the avoidance of doubt, Modareseen.com may publish your introduction video to Modareseen.com’s official channels in third-party video hosting and streaming services, such as Youtube, Vimeo, Youku. Modareseen.com will remove any Teacher introduction videos from our official channels on third-party video hosting and streaming services upon written request from such Teacher sent to Modareseen.com customer service. You also grant Modareseen.com the right to use your profile name as part of our marketing, advertising and promotion of the Modareseen.com Platform.
In addition to complying with the restrictions regarding improper use of the Modareseen.com Platform described in Restrictions of the Modareseen.com Terms, you agree not to, and will not assist, encourage, or enable Students or other Teachers to: Provide or post false, misleading, inaccurate, or plagiarized information on the Modareseen.com Platform, including in your Teacher profile, course content, class history and feedback. Fail to establish or maintain your Modareseen.com Teacher profile to ensure that it contains complete, accurate, and updated information. Provide your Teacher Services for free or in exchange for positive feedback or ratings from Students. Provide your Teacher Service, including offering and providing classes, to any "fake" Students that uses Modareseen.com Account created by yourself or any third party to drive up your class counts and ratings in bad faith. Forge or alter your education background, curriculum vitae, work experience or certificates. Advertise or promote third party language learning services. Encourage or allow Students to work with you outside of the Modareseen.com Platform or accept payment outside of the Modareseen.com Platform. If a Student asks you to provide Teacher Services outside of the Modareseen.com Platform, please remind the Student that classes must be scheduled and paid for through the Modareseen.com Platform. You can report the Student or contact Modareseen.com customer support. In the event that you violate the prohibitions set forth in this section, Modareseen.com reserves the right to immediately suspend or deactivate your Modareseen.com Account. Modareseen.com also reserves the right to confiscate any earned Modareseen.com Credits (as defined in the Payment Policy), and you may lose access to your class and teaching history on the Modareseen.com Platform. If you believe that others have violated these prohibitions, or if you are not sure whether any specific actions would violate these prohibitions, please contact Modareseen.com customer support immediately. Community Conduct and Content Policy In addition to Section Restrictions of the Modareseen.com Terms, Modareseen.com does not tolerate any of the behaviors described below: Spam: Do not send the same message to multiple Members or repeatedly post the same message in the post, exercise, question or other sections of the Modareseen.com Platform. Commercial Advertisements: Do not contact other Members for commercial purposes without their consent. In addition, do not create posts or comments that are solely for commercial purposes since this detracts from, and does not add anything of value to, the language-learning community. Search for a Romantic Relationship: Do not contact other Modareseen.com Members for dating, or to find sexual partners. This is improper conduct, and might be treated as harassment. Harassment, Bullying, or Stalking: Modareseen.com does not tolerate harassment, bullying or stalking. Modareseen.com may, at its sole discretion, take action on the reports of harassment, bullying and stalking. Repeatedly messaging another user with unwanted friend requests or messages is harassment. Impersonation: Do not claim to be another person, or seek to mislead others as to your identity by copying another Member’s avatar, using a username that is misleadingly similar to another Member or otherwise posing as another Member. Do not create a false presence for an organization. Personal Information of Others: Do not post on the Modareseen.com Platform other people’s personal information, such as phone number, private email address, physical address, credit card number, passwords and/or any other similar personal identifiable information. Threat of Violence: Do not threaten violence towards other people, or use the Modareseen.com Platform to organize, promote, or incite acts of real-world violence or terrorism. Hate Speech and Offensive Language: Do not post any content, send any messages or otherwise take any actions on the Modareseen.com Platform that attacks others based on their body size, personal appearance, level of experience, race, ethnicity, nationality, religion, gender, sexual orientation, disability or medical condition. Sexually Obscene Content: Do not post any pornographic content, any sexually explicit content or any content that displays nudity. Pirated Content: Do not post any content infringes any third party’s intellectual property rights. Self-Harm: Do not post any content that promotes or encourages self-harm such as self-mutilation, eating disorders, drug abuse or suicide. Defamation: Do not post any content on the Modareseen.com Platform that is intended to, or would reasonably be expected to, harm Modareseen.com or our brand, including the images and reputations of our employees, agents, and officers. Political or Religious Discussions: Do not initiate or participate in discussions or post images that relate to political or religious events or groups. Politics and religion are sensitive topics that often lead to polarizing and hateful comments. It is our position to not have these types of discussions on a site that is meant for language learning. Reporting Violations We rely on Members to let us know when violations of the Community Policy occur. We do not actively monitor the Modareseen.com Platform for offensive content or other violations of this Community Policy. If you believe that a violation of this Modareseen.com Community Policy or other Modareseen.com Policies has occurred, please report the violation to us. If you see a post or comment that violates the Community Policy or other Modareseen.com Policies, please report the violation to us Actions we may take in response to a violation of this Community Policy include but are not limited to: Remove the violating content; Suspend the Modareseen.com Account of the Member that committed the violation; and/or Terminate the Modareseen.com Account of the Member that committed the violation.